Effective Date: 1 October 2024

Welcome to the Watsons Brand Rewards platform (referred to as the “Platform”). Watsons Malaysia (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our Platform.

1. Information We Collect

We may collect the following types of personal information when you use the Platform:

• Personal Details: Name, email address, phone number, date of birth, and mailing address.
• Account Information: Login credentials for the Platform, including username and password.
• Survey Data: Responses, reviews, and feedback provided on sampled products.
• Transactional Data: Records of rewards, points earned, or gifts received.
• Usage Data: Information about your interactions with our Platform, such as pages visited, time spent, and preferences.
• Device Information: IP address, browser type, and operating system details.

2. How We Use Your Information

We use the information collected for the following purposes:

• Providing Services
     i. To deliver product samples and manage your participation in the Watsons Brand Rewards program.
     ii. To credit Watsons Points and distribute rewards or gifts.
• Communication
     i. To send updates, notifications, and promotional offers relevant to your interests.
     ii. To respond to inquiries or feedback you provide.
• Personalization
     i. To customize product recommendations and improve your user experience.
• Research and Development
     i. To analyse user feedback and improve the quality of products and services.
• Compliance
     i. To comply with legal obligations or resolve disputes if necessary.
• •  

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Trusted third-party vendors who assist us in managing the Platform, delivering products, or processing rewards.
• Brand Partners: Companies collaborating with us for sampling campaigns (e.g., to analyse aggregated feedback).
• Legal Authorities: When required by law or to protect the rights, safety, and property of Watsons Malaysia.

4. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: Request access to or correction of your personal data.
• Data Deletion: Request the deletion of your data, subject to legal or contractual obligations.
• Marketing Preferences: Opt-out of marketing communications at any time.

5. Data Security

We implement industry-standard measures to protect your information from unauthorized access, loss, or misuse. While we strive to secure your data, please note that no system is entirely fool proof.

6. Retention of Information

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: pr@watsonsbrandrewards.com
Phone: +6016-680 2026

Thank you for being a part of Watsons Brand Rewards. Your privacy matters to us.